Portrait of Heather Ackmann, Microsoft MVP, MCT, author,
Author | Microsoft MVP | Microsoft Certified Instructor
Enthusiastic, creative, globally recognized Instructional Designer with 15+ years of experience developing educational materials in virtual and face-to-face contexts, ranging from step-by-step processes for end users to world-class professional support for fellow trainers. 
Produced, designed, and narrated 300+ hours video based training. Leverages formal background in cognition and pedagogy to create practical yet inspirational resources that capture a learner’s imagination, yet facilitate knowledge transfer into real-world contexts. 
Regular contributor to emerging community of professional trainers through published works and speaking engagements, and regular consultant with Microsoft on the development of Office applications. A dedicated, versatile worker who prides herself on contributing to the totality of a company’s success, while also excelling in her own specific role.